Terms of service

Welcome to Shopera.pk! By using our website and services, you agree to comply with the following Terms of Service. Please read them carefully.

1. General Terms

• By accessing or using Shopera.pk, you confirm that you are at least 18 years old or using the site under the supervision of a parent/guardian.
• We reserve the right to modify these terms at any time. Continued use of the website after changes means you accept the updated terms.

2. Products & Pricing

• We strive to display accurate product details, but slight variations in color, size, or features may occur.
• Prices are subject to change without prior notice.
• Placing an order does not guarantee availability. If an item is out of stock, we will inform you and offer an alternative or a refund.

3. Order & Payment

• Orders are processed only after full payment is received.
• We accept payments via cash on delivery (COD), bank transfer, and other available methods listed on our website.
• We reserve the right to cancel any order due to fraudulent activity, incorrect pricing, or other unforeseen circumstances.

4. Shipping & Delivery

• We aim to deliver orders within 3 to 5 business days. However, delays may occur due to unforeseen circumstances.
• Customers must provide accurate shipping details. We are not responsible for delivery failures due to incorrect addresses.

5. Return & Refund Policy

• We offer a 7-day return policy. Customers must report any issues within 7 Days of receiving their order.
• A video proof (showing the shipping label) is required when opening the parcel for return claims.
• Refunds will only be processed if the return meets our eligibility criteria.

6. User Responsibilities

• You agree not to use our website for any illegal or unauthorized purposes.
• You must not attempt to hack, disrupt, or misuse our website in any way.

7. Intellectual Property

• All content on Shopera.pk (logos, images, text, and designs) is our property and may not be copied or used without permission.

8. Limitation of Liability

• Shopera.pk is not responsible for any indirect, incidental, or consequential damages arising from the use of our website or services.
• We do not guarantee that our website will always be error-free or uninterrupted.

9. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any disputes shall be resolved under Pakistani law.

10. Contact Us

For any questions or concerns about our Terms of Service, please contact us:
📞 0324-4845428
📧 Support@shopera.pk