Refund policy

At Shopera.pk, customer satisfaction is our priority. If you are not satisfied with your purchase, please read our return and refund policy carefully.

Return Policy

We offer a 7-day return policy, meaning you have 7 Days after receiving your item to request a return.

Important Notice

🚨 Please record a video while opening the parcel, ensuring the shipping label is visible. This will be required for any return or refund requests.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:
✅ The item must be unused, unworn, and in its original condition.
✅ The original packaging and tags must be intact.
✅ You must provide the receipt or proof of purchase.

How to Request a Return?

📞 Contact us at 0324-4845428 within 7 Days of receiving your order.
📧 For any return-related queries, email us at Support@shopera.pk

If your return request is approved, we will inform you about the next steps.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.
• You received the wrong product.

We will review your complaint and take the necessary steps to resolve the issue.

Refund Policy

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund request.
• If approved, the refund will be processed through your original payment method or another agreed-upon method.

For any further assistance, feel free to reach out to us! 😊